Shipping policy

PROCESSING & SHIPPING TIMES

Please allow 1-3 business days for order processing. Once your order has been processed and shipped, standard shipping with our carrier may take between 1-5 days for all US orders. This time-frame may vary, being faster or a little slower depending on where you are based in the world.

To ensure swift shipping, please be sure to include the apartment and/or suite number, if applicable. 


Once your order has been packaged and sent, we will provide you with your personal tracking number in order to check the progress of your delivery. This will be sent via email. If you have not received an email with a personal tracking number, please email us at support@shop2xstudios.com, and we will reply with the necessary information.

PRE-ORDERS & PRE-ORDER REFUNDS

All pre-order items include an expected shipping date, clearly shown before checkout with a flashing red indicator. Please review this date before completing your purchase, as it reflects our best estimate at the time of order.

We share weekly pre-order updates in our newsletter, so you'll always be up-to-date on the status of your order.

Expected shipping dates are communicated clearly before checkout, so pre-orders are final sale and non-refundable. If your order has not shipped within 5 days of the communicated expected shipping date, you're eligible for a full refund. To request one under these circumstances, contact us at support@shop2xstudios.com.

RETURNS & EXCHANGES

We only accept exchanges at this time. Please email support@shop2xstudios.com with your order number and preferred exchange size. Exchanges must be made within 7 days of order delivery, and all hygiene tags and garment tags must be attached to qualify for an exchange. We do not allow returns for full refunds at this time. 

Although it is highly unlikely your package will arrive damaged, we will send a replacement only if we have been notified within 7 days of its delivery. Customers must also send a picture of the damaged product.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes. Please allow 1-3 days for order processing. Once your order is processed, it will be shipped with UPS Worldwide Expedited shipping for delivery within 4-8 days.

LOST OR STOLEN PACKAGES

Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier (UPS), it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, we will file a claim on your behalf with the shipping carrier; however, there is no guarantee that we will be able to provide a free replacement or full refund. The claim decision falls on the responsibility of the shipping carrier.